This app is operated by Maid the App Limited (“We” or “Us” or “Our”). We are registered in England and Wales under company number 10969989 and have our registered office at Alex House, 260/8 Chapel Street, Salford, Manchester, M3 5JZ. Our main trading address is c/o Dale Street Digital, 35 Dale Street, Manchester, M1 2HF.
We are a limited company.
By using and registering with our app You accept these terms
If You do not agree to these terms, You must not use our app.
We recommend that You print or retain a copy of these terms for future reference.
Each time You engage a cleaner (“Cleaner“) via the app this will be a stand-alone and separate contract between You and the Cleaner. Each contract between You and a Cleaner will come into force once You have agreed the scope of the services to be provided by the Cleaner (“Services“) via the app. All terms associated with any such contract must be documented via the app.
Please note that any contract to engage a Cleaner is a contract between You and the relevant Cleaner and is not a contract between You and Us.
The charges for the Services (Charges) shall be such charges as agreed between You and the Cleaner via the App. You will pay the Charges to the Cleaner in the manner agreed between You and the Cleaner via the App.
Where You have booked the Services of a Cleaner via the app (a ” Booking “) then You may cancel such Booking at no cost so long as such Booking is cancelled more than 24 hours prior to the time specified for the Booking.
Where You cancel a Booking within 24 hours prior to the agreed time of the Booking then You will be liable for the full cost of the Booking and will make payment to the Cleaner in accordance with the Payment for Services section above.
Please note that if You request the Cleaner to provide the Services on a date which is less than 14 days from the date of the Booking then Your right to cancel that contract/Booking under the Consumer Contract Regulations 2013 does not apply, however, You may cancel the contract/Booking in accordance with the methods set out in this section.
If the Cleaner cancels the Booking or does not provide the Services then You will not have to pay the Cleaner for the cancelled Booking or Services not provided.
We amend these terms from time to time. Every time You wish to use our app, please check these terms to ensure You understand the terms that apply at that time.
We may update and change our app from time to time to reflect changes to our services, our users’ needs and our business priorities.
Our app is made available free of charge.
We do not guarantee that our app, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our app for business and operational reasons. We will try to give You reasonable notice of any suspension or withdrawal.
If You choose, or You are provided with as part of Your registration process, a user identification code, password or any other piece of information as part of our registration and security procedures, You must treat such information as confidential. You must not disclose it to any third party.
If You know or suspect that anyone other than You knows Your user identification code or password, You must promptly notify us at firstname.lastname@example.org
The app may include information and materials uploaded by other users of the app. This information and these materials have not been verified or approved by us. The views expressed by other users on our app do not represent our views or values.
If You wish to complain about information and materials uploaded by other users please contact us on email@example.com
You may use our app only for lawful purposes. You may not use our app:
You also agree:
These content standards apply to any and all material which You upload to our app (Upload), and to any interactive services associated with it (including, without limitation, the chat function of the app where you can chat with Cleaners.
The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Upload as well as to its whole.
We will determine, in its discretion, whether an Upload breaches the Content Standards set out in this section.
All Uploads must:
Any Upload must not:
Please note Your personal information will be shared with Cleaners who are asked via the app to quote for the jobs You have posted via the app.
Whenever You make use of a feature that allows You to upload content to our app, or to make contact with other users of our app, You must comply with the content standards set out in the “Content Standards” section set out above.
You warrant that any such upload does comply with those standards, and You will be liable to us and indemnify us for any breach of that warranty. This means You will be responsible for any loss or damage we suffer as a result of Your breach of warranty.
In respect of any content You upload to our app, You retain all of Your ownership rights in Your content, but You are required to grant us and other users of our app, including Cleaners who may access any such content, a limited licence to use, store and copy that content for the purposes of matching any request for assistance from registered users with an appropriate Cleaner and to allow the chosen Cleaner to perform the Services under any contract they enter into with You. The rights You license to us are described in the Rights You are giving us to use material You upload section below.
We also have the right to disclose Your identity to any third party who is claiming that any content posted or uploaded by You to our app constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting You make on our app if, in our opinion, Your post does not comply with the “Content Standards” set out above. You are solely responsible for securing and backing up Your content.
When You upload or post content to our app, You grant us the following rights to use that content:
We do not guarantee that our app will be secure or free from bugs or viruses.
You are responsible for configuring Your information technology, computer programmes and platform to access our app. You should use Your own virus protection software.
You must not misuse our app by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our app, the server on which our app is stored or any server, computer or database connected to our app. You must not attack our app via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use our app will cease immediately.
These terms in respect of Your registration with us and continued use of the app, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.